Remote Teller System
The remote teller system (RTS) from Sumetzberger allows a teller to serve clients from a remote location as close as just behind the counter. Cash, coin and documents are moved easily and effortlessly between teller and customer.
It is an effective way to offer personal, face-to-face service enhancing security and safety as well as convenience for both: clients and tellers.
The System
The remote teller solution consists of one or several client stations in the lobby area connected with the cash desk area via a pneumatic tube systems. A high-quality video and audio system establishes audio-visual contact between the client and the teller, the pneumatic tube system transports documents, cash, account statements, etc., thus facilitating fast, but still individual service.
Promotionally effective advertising and information videos can be streamed in order to shorten the waiting time at the client station.
Features & Advantages
- Full customer service is provided from a remote location.
- Audio and video communication between customer and teller.
- Physical connection by pneumatic tube system.
- Remote location of tellers provides increased security.
- Extended business hours are possible at lower operating costs.
- Enhancement to marketing by video messaging system that streams commercials.
